Privacy Policy

1. Introduction

Engines Unlimited ("we", "us", or "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA").

By using our website or services, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

We may collect the following personal information:

• Contact Information: Name, email address, phone number
• Business Information: Company name (if applicable)
• Inquiry Details: Product inquiries, quote requests, and related correspondence
• Technical Data: IP address, browser type, and usage data for website functionality
• Communication Records: Records of our communications with you

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your quote requests and inquiries
• To provide you with information about our products and services
• To process orders and transactions
• To send you relevant updates and marketing communications (with your consent)
• To improve our website and customer service
• To comply with legal obligations

4. Legal Basis for Processing

Under POPIA, we process your personal information based on:

• Consent: When you voluntarily provide information and agree to its use
• Contractual Necessity: When processing is necessary to fulfill a contract with you
• Legitimate Interest: When we have a legitimate business reason to process your data
• Legal Obligation: When we are required by law to process your information

5. Data Protection & Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure database storage with access controls
• Regular security assessments and updates
• Staff training on data protection practices

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Quote requests and customer communications are typically retained for 5 years for business and legal purposes.

7. Your Rights Under POPIA

You have the following rights regarding your personal information:

• Right to Access: Request a copy of your personal information we hold
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information (subject to legal requirements)
• Right to Object: Object to the processing of your personal information
• Right to Withdraw Consent: Withdraw your consent at any time
• Right to Lodge a Complaint: Lodge a complaint with the Information Regulator

8. Third-Party Sharing

We do not sell your personal information. We may share your information with:

• Our branch locations to fulfill your requests
• Service providers who assist in operating our website (under strict confidentiality agreements)
• Legal authorities when required by law

9. Cookies & Tracking

Our website uses cookies to enhance your browsing experience. These include essential cookies for website functionality and analytics cookies to help us improve our services. You can manage your cookie preferences through your browser settings.

10. Contact Us

For any questions about this Privacy Policy or to exercise your rights, please contact our Information Officer:

11. Information Regulator

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Regulator:

12. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.